About
My name is Rohy Tiaray RAMALANJAONA.
I am a Trust & Safety Specialist with 14+ years of hands-on and leadership experience across SaaS, BPO, and high-risk, user-driven B2B and B2C platforms.
I work at the intersection of user protection, platform integrity and operational performance in environments where accuracy, consistency and judgment are critical.
My expertise covers the full Trust & Safety lifecycle from hands-on content moderation and policy enforcement to escalation handling, crisis response and operational oversight in high-volume environments.
From hands-on moderation to operational leadership
Thanks to my career progression, I evolved from frontline moderation to supervisory and project management positions, gaining comprehensive understanding of Trust & Safety operations at every level.
I have:
- Moderated and reviewed profiles, user interactions, media content and listings.
- Handled user reports, escalations and crisis situations.
- Supervised moderators, community managers and supervisory teams.
- Managed hybrid moderation workflows combining human review and automation.
- Ensured consistent enforcement across multilingual and multi-market environments.
This dual operational-strategic perspective creates processes that are effective on the ground and scalable over time.
A background rooted in complex,
high-risk platforms
I built expertise through direct exposure to high-risk digital ecosystems, characterized by:
- Large-scale user-generated content (UGC) and real-time interactions.
- High exposure to harassment, hate speech, sexual content, scams and fraud.
- Public-facing platforms with major reputational and legal stakes.
- High-volume moderation pipelines requiring consistency and scalability.
- Sensitive audiences and vulnerable users.
- Cross-border content under regulatory and cultural constraints.
These environments demand more than rule enforcement. They require contextual analysis, ethical judgment, and proportional decision-making, especially when dealing with high-impact cases involving harassment, fraud, self-harm, sexual exploitation, underage users, and coordinated abuse.
Operating in confidential and
regulated environments
I am accustomed to working in confidential, regulated and compliance-driven contexts, where client identities, internal thresholds, enforcement strategies and operational processes remain protected.
Discretion, data protection, and alignment with platform policies are integral to my approach. This ensures that Trust & Safety operations remain trustworthy, compliant, and defensible from both a legal and reputational standpoints.
A pragmatic and structured approach
to Trust & Safety
My work philosophy is based on balance:
Protecting users without harming platform usability.
Enforcing rules without over-moderation.
Combining automation with human judgment.
Scaling operations without sacrificing quality or consistency.
I support platforms not only in reacting to risk, but in anticipating it, building Trust & Safety
frameworks that evolve alongside products, user behavior and regulatory expectations.
Language Proficiency
French: Native / Bilingual.
Spanish: Bilingual.
English: Professional proficiency (B2).
My multilingual skills allow me to work effectively in European and international markets and support platforms with diverse user bases.
